Anna is your in-app CBT coach. She is trained on the CBT4G protocol used in NHS gambling clinics, plus the streak data and spend signals from your card. She is the only person in the loop who never sees what your sponsor sees.
Every morning Anna asks one open question. The answer takes ten seconds and trains the model on what your week looks like. By the third week she can tell when a Friday is going to be hard before you can.
When the urge hits, you tap Anna. She runs the urge-surfing protocol: name the feeling, time it, ride it. Most urges peak inside twelve minutes. She stays in the chat until the peak is past.
Sponsors see your streak, blocked-MCC alerts, channel changes, and a weekly digest. They never see a word of an Anna chat. Not in the app, not in the digest, not in a request to support. The setting cannot be toggled on. It is wired off.
If a clinician asks for your records, you choose what to export. Anna's full history is available to you at any time as a JSON or PDF. You decide who reads it.
Anna runs a classifier over every message you send her. If she sees signs of self-harm, suicidality, or active relapse, she does three things at once: stays in the conversation, surfaces the right helpline for your country and time of day, and tags the session for a real human to review within the hour.
The escalation is visible to you. You see exactly what Anna saw, who got notified, and what happened next. No silent dossiers.